Welcome to the Help Center

Frequently asked questions

SlingApp User FAQ

General

HOW DOES SLINGAPP WORK?

SlingApp is super simple to use. Setup your profile in seconds and start reviewing jobs based on your interest and location. Swipe RIGHT to apply; Swipe LEFT to pass; Swipe UP to send an instant
short message to the recruiter; Swipe DOWN to bookmark the job. Easy!

WHAT IS THE MINIMUM AGE REQUIREMENT?

The minimum age to requirement is sixteen (16) years old to use SlingApp in Malaysia.

WHY DOES THE APP KEEP CRASHING

This may be temporary and please try again later. Please ensure you have the latest version of SlingApp and your phone operating system is up-to-date. If the issue persists, try reinstalling the app. This won’t delete your matches and chats.

WILL I LOSE MY JOB MATCHES IF DELETE THE APP?

No, you will never lose your matches and chats if you don’t delete them.

HOW DO I REPORT SOMEONE?

Drop us an email at hello@slingapp.my.

Account

HOW CAN I CREATE AN ACCOUNT?

You can login using Facebook or sign up for SlingApp account with your preferred email address.

I CAN'T LOGIN

Please ensure you have a strong Internet connection. If the issue persists, try reinstalling the app. This won’t delete your matches and chats.

HOW DO I EDIT MY PROFILE DETAILS?

Tap the profile button on top left of the App screen. Tap ‘Edit Profile’ to edit your profile details. Tap ‘Update’ at the bottom of the screen to save changes.

DO I NEED TO UPLOAD MY CV/RÉSUMÉ?

Filling up your profile details is sufficient for recruiters to know you and your job experience. Thus, CV/résumé is not needed at application stage.

WHAT ARE THE STARS ON MY PROFILE PAGE FOR?

The stars are your average performance rating given by your recruiter. Do not hesitate to remind your recruiter to give you rating after each job completion.

HOW DO I ADD/CHANGE A PROFILE PHOTO?

If you register using your Facebook account, your Facebook profile photo will be SlingApp profile photo by default. You can add/change the photo by tapping the profile button on top left of the App screen, tap ‘Edit Profile’, tap on the photo you wish to add/change on top of the screen. The left-most photo will be your primary profile photo.

DO THE ALL RECRUITERS SEE MY PROFILE DETAILS?

SlingApp has a strict policy of data protection. No profile details will be given to the recruiters or the public unless authorised by the registered App user.

Jobs & Chats

WHAT TYPE OF JOBS IS AVAILABLE ON SLINGAPP?

Full time, part time and internship jobs are available.

WHAT IS JOB PREFERENCE?

Job preference helps you filter and show your favourite job categories first.

HOW CAN I SELECT MY JOB PREFERENCE?

Tap the profile button on top left of the App screen. Tap ‘Edit Job Category’ to edit your profile details. Tap the tick button at the bottom of the screen to save changes.

WHAT IS SURPRISE ME?

Surprise Me helps you filter jobs that are most relevant to you based on your profile and location.

MY JOBS ARE NOT LOADING

This may be temporary and try again later. Please ensure you have a strong Internet connection. If the issue persists, try reinstalling the app. This won’t delete your matches and chats.

WHAT HAPPENS AFTER I SWIPE RIGHT/APPLY A JOB?

Your profile details will be shared with the recruiter. You can start chatting with recruiters who have matched you. If you found your job of the day, you can send an Instant Chat message to the recruiter by swiping up or clicking on the lightning button.

CAN I VIEW MY APPLICATION?

No, you can only view jobs you applied after chat has been initiated by the recruiter who have matched you.

HOW CAN I FIND OUT IF MY JOB EMPLOYMENT IS CONFIRMED?

You will receive app notification when a recruiter sends you job offer. Tap the tick icon to accept the job.

WHAT DOES THE TICK ICON ON TOP RIGHT MEANS?

The tick icon indicates that the recruiter/employer has been verified as a registered company with Companies Commission of Malaysia (SSM), thus their jobs will be shown first.

WHAT DOES THE ICON ON TOP LEFT MEANS?

The colourful icon on top left represents the job category of the current job shown.

HOW DO I CHOOSE MY JOB LOCATION?

The colourful icon on top left represents the job category of the current job shown.

ONE OF MY JOB MATCH DISAPPEARED

This is because the job post has been removed or expired. All job posts expire in 30 days. Only jobs you have received offer remain in your chat list.

CAN I CHAT WITH A RECRUITER I HAVE NOT MATCHED WITH?

You cannot chat with recruiter whom you have not matched with. However, if you come across a job you really like, you can send and Instant Chat message to the recruiter to show your ultimate interest in the vacancy.

MY MESSAGES ARE NOT GOING THROUGH

This may be temporary and try again later. Please ensure you have a strong Internet connection. If the issue persists, try reinstalling the app. This won’t delete your matches and chats.

CAN I DELETE MY CHATS?

You can permanently delete your chat by swiping left from the chat list.

Offer & Ratings

HOW DO I ACCEPT A JOB OFFER?

From the chat list, tap on the job under ‘Job Offer’. Tap the ‘tick’ to accept or ‘cross’ to decline the job offer. We highly encourage you to remind your recruiter to send you a job offer via SlingApp to help you keep track of your job experience on SlingApp.

I HAVE NOT RECEIVED MY RATINGS AFTER JOB COMPLETION.

Please do not hesitate to ask your recruiter to give you rating after each job completion.

Payment

HOW DO I GET PAID?

Payment amounts and methods are solely to the discretion between you and the recruiter. We shall not be held liable for any monetary transaction between you and the recruiter.

JOB SALARY AND BENEFITS.

Salary stated is an indicative minimum salary. Any job commissions or benefits are solely to the discretion between you and the recruiter.

WHAT IF THE RECRUITER DOESN’T PAY?

Kindly report to us via email and actions will be taken against irresponsible recruiters.

SlingApp Recruiter FAQ

General

HOW IT WORKS AND HOW SLINGAPP HELP RECRUITERS?

SlingApp makes your hiring simple and straightforward for recruiters. Set up your profile in seconds and post jobs for FREE. The job post will be shown to interested job seekers nearby using SlingApp. You can then select, chat and hire the applicants right from your fingertips. Upon job completion, the recruiters will be able to rate the performance of their employees. If you think they did a good job, give them a good rating to share with other recruiters.
What goes around comes around!

HOW DO I REGISTER AN ACCOUNT WITH SLINGAPP?

SlingApp Hire is currently available to recruiters BY INVITATION ONLY. Kindly fill up your company details here to get an invitation. We are sending out limited number of invitations weekly however you can speed up the process if you are referred by our existing SlingApp Recruiters.

HOW DO I POST A JOB?

Select ‘Post Jobs’ under ‘Jobs’ tab to post a job. You can duplicate job post and change job location for hiring in different branches. Also, don’t forget to upload some relevant images to gain more attraction from job seekers i.e. your company logo, your work environment and your amazing profile photo.

HOW CAN I COMMUNICATE WITH THE APPLICANTS?

You can chat with the applicants after unlocking their profiles with your Credits. Our website is mobile friendly, so you can chat with them using your mobile device too. Chats can only be initiated by you. However, the applicants may use the Instant Chat function, where they can send message only once every 12 hours if they are keen on the job you posted.

WHAT DO I DO IF I DECIDE TO HIRE?

You can send an offer to applicants after chatting with them by clicking ‘Offer’ from ‘Applicants and Chats’ page. Wages amounts and payment methods are solely to the discretion between you and the employee. We shall not be held liable for any monetary transaction between you and the employee.

WHY DO I NEED TO RATE EMPLOYEES ON SLINGAPP?

Employees rating helps SlingApp maintain high level of work quality. Therefore, we would love recruiters to rate employees after each job completion.

HOW MUCH DOES IT COST TO POST A JOB?

Recruiters can post UNLIMITED jobs for FREE. You will only pay when you unlock applicants to view their profiles and chat with them. Applicants can be unlocked from RM1 (1 Credit) each.

HOW CAN I PURCHASE CREDITS?

You can purchase Credits from SlingApp Hire. Credits will be credited into your account upon completion of purchase.

HOW LONG ARE MY CREDITS VALID FOR?

Your love for us will never expire, same to your Credits!

HOW CAN I GET MY BONUS CREDITS WHEN I REFER A FRIEND TO USE SLINGAPP HIRE?

Make sure that your friend enter your SlingApp login email address when they first register their SlingApp Hire account. Bonus credits will be added in both your accounts when your friend top up for the first time.

WHAT IS THE REFUND POLICY?

Credits purchased and used are strictly non-refundable.

HOW CAN I MAKE PAYMENT?

You can pay using Credit Card via PayPal or Bank Transfer.

WHAT IS SLINGAPP HIREPRO?

SlingApp HirePro is a professional recruiter who helps you hire based on your job vacancy requirements. A HirePro will do a first round screening before recommending the most suitable Quality Applicants (QA) for your job vacancy.

WHAT IS THE PRICING OF SLINGAPP HIREPRO SERVICE?

SlingApp HirePro service starts from RM399 for 30 days. Visit here for more information.

CAN’T FIND THE ANSWER?

Email us at hello@slingapp.my or contact us at +6018-3938700

© 2016-2018 SlingApp. All Rights Reserved.

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